i am a new customer to Uber and tried using the services via my app on my phone. I put...

GetHuman933839's customer service issue with Uber from July 2018

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The issue in GetHuman933839's own words
i am a new customer to Uber and tried using the services via my app on my phone. I put in the my exact location and waited for my uber to arrive, the first one was cancelled. Then I ordered another Uber putting in a new location further down the road. I called the woman to confirm my address and time of pick up. I waited until i was called back by the Uber driver and told she could not find my location, she then told me the address was not on her route. BOTH times i put in my exact address and the UBER app kept changing it, I should not be charged because the app was not working properly and i will most likely not use this UBER service again if I cannot be reimbursed for these cancelled rides.*I am not happy with the service I was given through Uber at all.

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Customer service issue
Reported by GetHuman933839
Jul 31st, 2018 - 4 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 9363 others
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GetHuman933839 started working on this issue
Jul 31st, 2018 12:42pm