I called an Uber yesterday to go the pnc art center, homdel nj. *It canme back that the...

GetHuman-hdpaj's customer service issue with Uber from July 2018

9 views | 9124 similar | 0 following
Help with my Uber issue
GetHuman-hdpaj's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hdpaj will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hdpaj can let us know if they help or not.
The issue in GetHuman-hdpaj's own words
I called an Uber yesterday to go the pnc art center, homdel nj. *It canme back that the contacted * drives and then was sent what driver will be coming. It said the Uber will be here in ** minutes for **$. The time kept fluctuating with ** min * min * min back to ** min ** min. After ** minutes or so I called the driver to ask how long will he be here since it's been so long. He replied thst he was sorry and Stuck in traffic and his gps said another ** minutes. I asked if he can cancel me and he said I had to cancel it. I did that. Was then given another driver for now around **$. *Since I had to get a new credit card before I started I entered on the new Amex card and deleted three old cards on my account, when I requested the new driver it went back to my old card and the other three I deleted appeared again. I updated the cards again and this time Uber was **$ when I erased the other old cards. I accepted since I was so late already for a concert that I was attending at the pnc. *The driver came in ** minutes and had a great drive there. *My issue is that if the driver was really thst far away and other drivers were available he should not of accepted my call. *Not only did I wait for him for ** min amd I had to cancel cause he was still in traffic and he advised me tha it would be at least another ** min. I needed to get to my concert so I canceled called another driver amd after three times entering my new credit card and erasing my old cards it kept making me reorder a car which kept jacking up the rate and surge charge and I had tickets so I needed to go so I did accept . *I do not feel I should have to pay almost triple the cost for a driver who gave a wrong time by *( minutes. Amd ur system kept erasing old credit cards but they appeared back after each time. *I have no problem paying the **$ but do not feel in anyway to have to pay **.**. Especially because my payment kept having to be renteted cause me to keep ordering cars driving up the price.*I would like to speak to someone to solve my issue. *Thank you for hearing my complaint. Looking forward to hearing back from you.*D. Kubie

GetHuman-hdpaj did not yet indicate what Uber should do to make this right.

How GetHuman-hdpaj fixed the problem

We are waiting for GetHuman-hdpaj to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-hdpaj fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-hdpaj
Jul 28th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 9124 others
0 customers following this
Items needed
Email address
Phone number
Full name

Timeline

GetHuman-hdpaj started working on this issue
Jul 28th, 2018 4:29pm
GetHuman-hdpaj indicated the issue is not fixed yet.
Jul 30th, 2018 12:13am
GetHuman-hdpaj indicated the issue is not fixed yet.
Jul 31st, 2018 12:04pm

Paying Too Much for Cable?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies