Good morning :*Yesterday afternoon me and my kids ordrer uber from our hotel ( Hilton S...

GetHuman925361's customer service issue with Uber from July 2018

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The issue in GetHuman925361's own words
Good morning :*Yesterday afternoon me and my kids ordrer uber from our hotel ( Hilton San Francisco union squere - we waited at the main entrance on offarrel st , after * min the driver by the name of sherwin called and said he is waiting on the other entrance which is not the main entrance ( I put pick up location on offarrel st ) he called me and said that he is coming to main entrance . After * min he called again and said that someone jumped to his car and he thought it was me and when I talked him that he has to verify who is the passenger when someone enters to the car he hang up on me . After * min I got the bill on the mail of the ride which I even didn't enter to the car and didn't cancel .As u can see on previous bills I'm using uber a lot when I'm visiting the states , and I feel that this driver tried to cheat me . *I would appreciate if u can wave this charge for this ride as I defentally don't have to pay , for a service that I didn't get . The ride was on July ** at **:** *Many thanks *Ron
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Customer service issue
Reported by GetHuman925361
Jul 28th, 2018 - 10 mons ago
I have an issue with Uber too
Seen by 5 customers so far
Similar issue to 9111 others
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GetHuman925361 started working on this issue
Jul 28th, 2018 1:33pm
GetHuman925361 indicated the issue is not fixed yet.
Jul 28th, 2018 2:53pm
GetHuman925361 indicated the issue is not fixed yet.
Jul 29th, 2018 2:37pm