For my *:**PM Uber Pool ride on Wednesday, July **, the driver, Mark, in a Ford Fusion...

GetHuman-arielleg's customer service issue with Uber from July 2018

Help with my Uber issue
The issue in GetHuman-arielleg's own words
For my *:**PM Uber Pool ride on Wednesday, July **, the driver, Mark, in a Ford Fusion *DLM**, cancelled the ride before picking me up at my location. As a result, I was charged the original fare, $**.**, and a cancellation fee, $**.**. Even though my receipt was changed - I was charged $* instead of the $**.** - that original fare is still missing. Using Uber Help, I was able to get the cancellation fee reimbursed. However, it was put on my Uber account as credit, instead of my bank account. In addition, the Uber GPS, as I was informed by another driver who picked me up (I had to pay for a second Uber Pool ride from a different driver), did not lead them to my location. This was of no fault of my own. As a result, I would like to be completely reimbursed for the first Uber drive, as the driver, Mark, never picked me up. This includes the $**.**, $*, and $**.**. I would like it to be put back in the bank account that Uber had initially withdrawn from.
GetHuman-arielleg did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-arielleg fixed the problem
Go to help.uber.com, sign in, and choose the Uber ride in question. Then, click the link "I had a different issue." There should be a section at the bottom of that resulting page that you can type up the details of your dilemma. You will then get an email from an Uber customer support personnel, to which you can reply.
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Uber

Customer service issue
Reported by GetHuman-arielleg
Jul 26th, 2018 - 10 mons ago
I have an issue with Uber too
Fixed
GetHuman-arielleg shared how to fix
Seen by 5 customers so far
Similar issue to 8927 others
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Timeline
GetHuman-arielleg started working on this issue
Jul 26th, 2018 1:03am
GetHuman-arielleg indicated the issue is not fixed yet.
Jul 26th, 2018 2:11am
GetHuman-arielleg indicated the issue is not fixed yet.
Jul 26th, 2018 2:14am
GetHuman-arielleg indicated the issue is not fixed yet.
Jul 26th, 2018 1:51pm
GetHuman-arielleg confirmed the issue is fixed. Hooray!
Jul 28th, 2018 1:04am