I called Uber to take me home from Jacksonville International Airport (**** Yankee Clip...

GetHuman873896's customer service issue with Uber from July 2018

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The issue in GetHuman873896's own words
I called Uber to take me home from Jacksonville International Airport (**** Yankee Clipper Dr. Jacksonville, FL *****....destination ***** Simmons Rd Jacksonville, FL *****. The app said it would cost roughly $**-$**.**. The ride to the airport from ***** Simmons Rd was $**.**, when I took it on **********. I just noticed I paid $**.**. This is ridiculous. The driver was an older gentleman named "Joe" and he took about an hour to get me home, when it is only about ** miles. He kept trying to follow the directions on his phone and we went round and round and way out of the way until I finally insisted he stop and ask someone for directions. There is construction going on, and my sense of direction is terrible, which is why I called Uber. I am assuming I was charged mileage, which is incorrect, because I can't help it if he couldn't follow the app to take me on a direct route home. **** **Jul*** *UBER TRIP TZ*E* - HELP.UBER.COM, CA** *Patsy W Brewer *$**.** **Please see that this charge is corrected. I felt bad for the guy, as he said this is his full time job. I did not have any small bills on me, so I told him to have a better night and tipped him $**.**...to be nice. I have only used Uber * times and did not know I could tip on the app, or I would have probably tipped $*.**. Please let me know you can correct the charge on my American Express card, as I find $**.** ridiculous.

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Uber

Customer service issue
Reported by GetHuman873896
Jul 12th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 7752 others
0 customers following this

Timeline

GetHuman873896 started working on this issue
Jul 12th, 2018 3:54pm