I landed at DFW yesterday requested an UBER and within * minute a car shows up. Unfort...

GetHuman863792's customer service issue with Uber from July 2018

5 views | 7503 similar | 0 following
Help with my Uber issue
GetHuman863792's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman863792 will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman863792 can let us know if they help or not.
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman863792's own words
I landed at DFW yesterday requested an UBER and within * minute a car shows up. Unfortunately the trunk was half filled with the drivers personal material and our luggage would not fit the driver canceled and then another car showed up automatically and another car showed up. I was charged $ **.** for the transaction when I told the driver the issue with the first car said he cannot cancel. I was very upset about the additional drivers that showed up and my daughter ordered an UBER given all my issues. I was not aware that if a driver shows up and cannot accommodate the passengers that they can cancel and that another UBER will be ordered. I have had nothing but bad experiences at DFW with cars not showing up to now a car shows up at half capacity to accommodate luggage. Please credit back a charge for $ **.** that was fraudulently charged to my account by the *nd driver. BTW, the second driver was very rude and unwilling to help.

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Uber

Customer service issue
Reported by GetHuman863792
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 5 customers so far
Similar issue to 7503 others
0 customers following this
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Timeline

GetHuman863792 started working on this issue
Jul 9th, 2018 6:24pm
GetHuman863792 indicated the issue is not fixed yet.
Jul 10th, 2018 10:28pm

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