I am trying to update the expiration date on my card. Your app does not allow for this...

GetHuman-kenaklau's customer service issue with Uber from July 2018

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The issue in GetHuman-kenaklau's own words
I am trying to update the expiration date on my card. Your app does not allow for this. I tried to put the card back in with new info and it says the cards already in use but it's a different code and it's a different expiration date. This is my card, this is the card I want to use but your app won't let me do it. I am leaving the country tonight and I need Uber tonight and the whole time I'm out of the country and your app doesn't work and you do not have a contact phone number. Please take care of this immediately as I this is my means of transportation. I am very frustrated with Uber at this moment and the lack of a functioning payment update.*My phone number is ***-***-****. Thank you Kendra Klaus

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Uber

Customer service issue
Reported by GetHuman-kenaklau
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 6 customers so far
Similar issue to 7266 others
0 customers following this
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Timeline

GetHuman-kenaklau started working on this issue
Jul 6th, 2018 2:52pm
GetHuman-kenaklau indicated the issue is not fixed yet.
Jul 6th, 2018 4:10pm
GetHuman-kenaklau indicated the issue is not fixed yet.
Jul 9th, 2018 9:55pm
GetHuman-kenaklau indicated the issue is not fixed yet.
Jul 9th, 2018 9:56pm
GetHuman-kenaklau indicated the issue is not fixed yet.
Jul 10th, 2018 5:53pm