Someone has been using my credit card for their own Uber rides and Uber eats. I have re...

GetHuman-kenix's customer service issue with Uber from July 2018

Help with my Uber issue
The issue in GetHuman-kenix's own words
Someone has been using my credit card for their own Uber rides and Uber eats. I have reported this to my credit card company and canceled the card but I was asked to contact Uber for a refund (or at the very least for them to know they have an account using stolen credit card numbers to complete rides. I'd like someone to contact me about the refund or at least let me know that they have shut down the user. I can provide the transaction details from my cc statement.
GetHuman-kenix did not yet indicate what Uber should do to make this right.
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Uber

Customer service issue
Reported by GetHuman-kenix
Jul 2nd, 2018 - 5 mons ago
I have an issue with Uber too
Fixed
Seen by 35 customers so far
Similar issue to 6955 others
0 customers following this
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Timeline
GetHuman-kenix started working on this issue
Jul 2nd 9:54pm
GetHuman-kenix indicated the issue is not fixed yet.
Jul 2nd 11:00pm