On the *th of June I had a text message sent to me saying "Hi there I'm outside tnx" I...

GetHuman829476's customer service issue with Uber from June 2018

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The issue in GetHuman829476's own words
On the *th of June I had a text message sent to me saying "Hi there I'm outside tnx" I sent back a message saying "where is tnx & who are you" I got a reply saying "were sorry not sure who your trying to message. if your trying to contact someone on a trip with uber to use the phone on my account" I had absolutely no idea who was texting me so I ignored it then found I was charged $*.** cancelation fee, I didn't book a uber so can't understand why I was charged the phone number was **********. I would appreciate if the money could please be put back in my account thankyou. Julie Hutton
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Uber

Customer service issue
Reported by GetHuman829476
Jun 28th, 2018 - a yr ago
I have an issue with Uber too
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Seen by 6 customers so far
Similar issue to 6516 others
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GetHuman829476 started working on this issue
Jun 28th, 2018 3:29pm
GetHuman829476 indicated the issue is not fixed yet.
Jul 2nd, 2018 3:06pm
GetHuman829476 indicated the issue is not fixed yet.
Jul 2nd, 2018 3:10pm