I piad for an uber pool at the price of *.** but when the driver arrives to pick me up...

GetHuman-milliero's customer service issue with Uber from June 2018

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The issue in GetHuman-milliero's own words
I piad for an uber pool at the price of *.** but when the driver arrives to pick me up he refused to take me to my destination then went on to tell me to cancel. I cancelled then paid a $* cancellation fee. From that point I made a complaint from the app and was credited $* to my uber app. I then went on to book another ride to get me to my destination which the cost was $**.**. I chose the option to use my $* credit and it didn’t work and I was charged the full $**.**. I would like my full $*.** refunded to my account for the first ride along with the $* I spent when the ride credit didn’t work.
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Uber

Customer service issue
Reported by GetHuman-milliero
Jun 28th, 2018 - a yr ago
I have an issue with Uber too
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Seen by 3 customers so far
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GetHuman-milliero started working on this issue
Jun 28th, 2018 1:08pm