I just want to update my credit card information. Spent ** * minutes trying to find the...

GetHuman-sfrykhol's customer service issue with Uber from June 2018

6131 similar
0 following
Help with my Uber issue
First: share to improve GetHuman-sfrykhol's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sfrykhol's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sfrykhol will want to follow the link below to head to their help center. We will check on GetHuman-sfrykhol later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-sfrykhol may need:
Email address, Phone number, and Full name
Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman-sfrykhol's own words
I just want to update my credit card information. Spent ** * minutes trying to find the information (not the instructions). I'm not stupid, but the instructions don't work for me. I would think something like this would be easy. When I go to the app (as instructed) the only thing I see on my screen is where do you want to go.
GetHuman-sfrykhol did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-sfrykhol fixed the problem
We are waiting for GetHuman-sfrykhol to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid
Follow this issue
See how GetHuman-sfrykhol fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-sfrykhol
Jun 25th, 2018 - 6 mons ago
I have an issue with Uber too
Not resolved
Seen by 4 customers so far
Similar issue to 6131 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-sfrykhol started working on this issue
Jun 25th 1:46pm