I bought credits and a gift card for my son, and he can't use it, the both credits show...

GetHuman-cperezgi's customer service issue with Uber from June 2018

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The issue in GetHuman-cperezgi's own words
I bought credits and a gift card for my son, and he can't use it, the both credits shows in his account but when he tries to use it the app says that is not available in that city, I am in Boca Raton Florida, I bought it here in Boca Raton Florida and is here in Boca Raton Florida where we have the problem. $*** to waste? In Uber help app they where telling what to do, but nothing works and today they just closed the messages, meaning, I can't keep writing them. IS THAT A JOKE? ARE THEY MOCKING ME? IS THIS A SCAM OR WHAT? I have copy of all the messages, the gift card number, prove of both purchases. I'm so mad they are acting like this.
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Uber

Customer service issue
Reported by GetHuman-cperezgi
Jun 15th, 2018 - 9 mons ago
I have an issue with Uber too
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Seen by 4 customers so far
Similar issue to 5021 others
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GetHuman-cperezgi started working on this issue
Jun 15th, 2018 3:38am
GetHuman-cperezgi indicated the issue is not fixed yet.
Jun 15th, 2018 6:25pm
GetHuman-cperezgi indicated the issue is not fixed yet.
Jun 15th, 2018 6:39pm