Friday, June *, around *:** PM, *** *th Ave., NYC, near Penn Station - I was charged a...

GetHuman-jfuchs's customer service issue with Uber from June 2018

4 views | 4651 similar | 0 following
Help with my Uber issue
First: share to improve GetHuman-jfuchs's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jfuchs's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jfuchs will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jfuchs can let us know if they help or not.
Before contacting them, items GetHuman-jfuchs may need:
Email address, Phone number, and Full name
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-jfuchs's own words
Friday, June *, around *:** PM, *** *th Ave., NYC, near Penn Station - I was charged a $* cancellation fee. There was a LOT of traffic and my wife and I (and a couple of suitcases) needed a ride south to SOHO. Found an area a couple of blocks from Penn Station where there was room to pull to the curb so we could get picked up easily. Called for an Uber, got no response for a few minutes, then a car stopped and said he was an Uber driver but we needed to pay him cash - we said no. Then we heard from the "real" Uber driver - Mohammed - but he was on a one way street a couple of blocks away and would take about ** minutes to reach our location (one way street problems and LOTS of traffic). Since we didn't want to wait he suggested I cancel. When I tried to cancel I was advised that it would cost $*. I called back Mohammed and he said the HE could cancel the ride, then I wouldn't be charged. I assumed - incorrectly - that the entire Uber ride request was terminated and I was back to square * - free to find the best way to SOHO. A yellow cab stopped and we took a ride with him. About ** minutes into that ride I got a call from another Uber driver looking to pick us up at our original location near Penn Station. There was nothing to do except apologize and explain to him what happened, then cancel our Uber ride by accepting the $* fee. I am asking for a refund primarily because I do not want a "ride cancelled" on my record with Uber. I understand my part in not realizing that Mohammed could only cancel HIS ride, not my entire Uber ride request - I will not make the same mistake again. I have had great experiences with Uber drivers and I want my rating as a passenger to remain a excellent as possible. In fact, if the second Uber driver was paid the $*, I am OK with that - is it possible to remove the cancelled trip from my record and still make my $* payment to the second Uber driver? Would appreciate any help you can offer. Thank you.

GetHuman-jfuchs did not yet indicate what Uber should do to make this right.

How GetHuman-jfuchs fixed the problem

We are waiting for GetHuman-jfuchs to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jfuchs fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-jfuchs
Jun 12th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 4651 others
0 customers following this

Timeline

GetHuman-jfuchs started working on this issue
Jun 12th, 2018 3:33pm

Moving? Set Up Services in 1 Call

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians