I’m an Uber X driver in Rio de Janeiro, Brazil. I’ve had a serious problem for the past...

GetHuman-jadhiel's customer service issue with Uber from June 2018

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The issue in GetHuman-jadhiel's own words
I’m an Uber X driver in Rio de Janeiro, Brazil. I’ve had a serious problem for the past * weeks that the local people cannot resolve: my application does not allow me to get online status. **When I click to be online, they ask for a selfie to compare with the picture on my license. However, this never works…and I’ve been unable to work for the past * weeks.**I’ve been to the Uber office in Rio several times and they are never able to solve this problem. Can I be the only driver who has had this problem? Out of desperation I’m turning to you in the US for support.**I thank you in advance for you help.***My email: *****@***.com and phone number ****************Jadhiel
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Uber

Customer service issue
Reported by GetHuman-jadhiel
Jun 12th, 2018 - 9 mons ago
I have an issue with Uber too
Fixed
Seen by 4 customers so far
Similar issue to 4577 others
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GetHuman-jadhiel started working on this issue
Jun 12th, 2018 1:12am
GetHuman-jadhiel indicated the issue is not fixed yet.
Jun 13th, 2018 12:08am
GetHuman-jadhiel indicated the issue is not fixed yet.
Jun 13th, 2018 9:11am