I ordered a Uber Pool at *:** this morning. The map said the driver was ** minutes away...

GetHuman-jessjarm's customer service issue with Uber from June 2018

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The issue in GetHuman-jessjarm's own words
I ordered a Uber Pool at *:** this morning. The map said the driver was ** minutes away as they were dropping off another passenger. Fine, but when I kept looking at the app they were taking longer and longer and then I saw that my Pool driver had changed? Okay, same thing. I waited and it was taking forever and then I saw that the driver changed AGAIN! This time when it was taking longer than it was supposed to I called the driver, "Anthony" and he said he was * minutes away. Then I saw on the map he was headed in the wrong direction and called again to which he then told me I no longer appeared on his list even though Uber still had him as my driver! He told me he was now driving another Uber X passenger and wasn't going to pick me up.I need to be at work by *:** and it was getting late so I finally had to call an Uber X myself. So, I wound up getting to work a half hour late AND had to pay $**.** instead of half that. Uber really messed up today. I expect a complete refund and hope I wasn't charged any cancellation fees as I never cancelled any of my Uber Pool rides this morning- they cancelled me!

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Customer service issue
Reported by GetHuman-jessjarm
Jun 11th, 2018 - 2 years ago
Seen by 9 customers so far
Similar issue to 4523 others
0 customers following this
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GetHuman-jessjarm started working on this issue
Jun 11th, 2018 6:24pm
GetHuman-jessjarm indicated the issue is not fixed yet.
Jun 11th, 2018 7:29pm
GetHuman-jessjarm indicated the issue is not fixed yet.
Jun 12th, 2018 7:34pm