I was charged for a ride that I didn't cancel.. the app said the ride was cancelled. Co...

GetHuman-eexe's customer service issue with Uber from June 2018

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Help with my Uber issue
Before contacting them, items GetHuman-eexe may need:
Email address, Phone number, and Full name
GetHuman-eexe's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-eexe will want to follow the link below to head to their help center. We will check on GetHuman-eexe later to make sure it's all set or try to help escalate.
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue and preferred resolution, in GetHuman-eexe's own words:
I was charged for a ride that I didn't cancel.. the app said the ride was cancelled. Contact a new ride.
I trust that Uber will make this right and come up with a resolution that is fair.
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Uber

Customer service issue
Reported by GetHuman-eexe
Jun 7th, 2018 - 14d ago
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Not resolved
Seen by 2 customers so far
Similar issue to 311 others
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Timeline
GetHuman-eexe started working on this issue
Jun 7th 11:13pm