I was charged for a ride that I didn't cancel.. the app said the ride was cancelled. Co...

GetHuman-eexe's customer service issue with Uber from June 2018

2 views
 | 
311 similar
 | 
0 following
Help with my Uber issue
First: share to improve GetHuman-eexe's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-eexe's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-eexe will want to follow the link below to head to their help center. We will check on GetHuman-eexe later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-eexe may need:
Email address, Phone number, and Full name
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-eexe's own words
I was charged for a ride that I didn't cancel.. the app said the ride was cancelled. Contact a new ride.
GetHuman-eexe did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-eexe fixed the problem
We are waiting for GetHuman-eexe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid
Follow this issue
See how GetHuman-eexe fixes it.
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman-eexe
Jun 7th, 2018 - 4 mons ago
I have an issue with Uber too
Not resolved
Seen by 2 customers so far
Similar issue to 311 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-eexe started working on this issue
Jun 7th 11:13pm