My name is Bobby Hoyte. I requested an Uber ride approximately *:** pm on Sunday June *rd, ****. I was waiting directly in front of the pick up location which was ** west **th street in Manhattan, N.Y. ** west **th street is between *th & *th Avenues, on the south side of **th street in the middle of the block. The driver's name was Frank. The car that he was supposed to pick me up in was a Toyota Camry , plate * T******C. Frank called me and told me that he was on **th street across the street on the odd numbered (north side) of the block. I saw him across the street. He asked me to cross the street in Heavy Sunday Midtown traffic to get into his car. I am on a cane with a bad leg and balance issues. I cannot risk trying to cross a street with heavy traffic, where there is no traffic signal. When I told Frank that I could not cross the street because of my disability and asked him to drive around the block to get to the south side of **th street to pick me up, he refused and told me to cancel the trip and hung up on me. He then canceled the trip on me and Uber charged me a $*.** cancelation fee. This not the way to treat a loyal customer such as myself. Frank was rude and Uber should not be charging me a cancelation fee. I am very disappointed. To add insult to injury Uber does not have a phone number for customer service complaints. They have one for their drivers. I can be reached at phone number ***-***-****. I want the return of the $*.** cancelation fee. Please get in contact with me and remedy this situation in a timely manner. If Uber cannot resolve this to my satisfaction, I am going to the New York City Taxi and Limousine Commission with a formal complaint.
I trust that Uber will make this right and come up with a resolution that is fair.