My name is Bobby Hoyte. I requested an Uber ride approximately *:** pm on Sunday June...

GetHuman759655's customer service issue with Uber from June 2018

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Help with my Uber issue
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Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman759655 will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman759655 can let us know if they help or not.
The issue in GetHuman759655's own words
My name is Bobby Hoyte. I requested an Uber ride approximately *:** pm on Sunday June *rd, ****. I was waiting directly in front of the pick up location which was ** west **th street in Manhattan, N.Y. ** west **th street is between *th & *th Avenues, on the south side of **th street in the middle of the block. The driver's name was Frank. The car that he was supposed to pick me up in was a Toyota Camry , plate * T******C. Frank called me and told me that he was on **th street across the street on the odd numbered (north side) of the block. I saw him across the street. He asked me to cross the street in Heavy Sunday Midtown traffic to get into his car. I am on a cane with a bad leg and balance issues. I cannot risk trying to cross a street with heavy traffic, where there is no traffic signal. When I told Frank that I could not cross the street because of my disability and asked him to drive around the block to get to the south side of **th street to pick me up, he refused and told me to cancel the trip and hung up on me. He then canceled the trip on me and Uber charged me a $*.** cancelation fee. This not the way to treat a loyal customer such as myself. Frank was rude and Uber should not be charging me a cancelation fee. I am very disappointed. To add insult to injury Uber does not have a phone number for customer service complaints. They have one for their drivers. I can be reached at phone number ***-***-****. I want the return of the $*.** cancelation fee. Please get in contact with me and remedy this situation in a timely manner. If Uber cannot resolve this to my satisfaction, I am going to the New York City Taxi and Limousine Commission with a formal complaint.
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Uber

Customer service issue
Reported by GetHuman759655
Jun 7th, 2018 - 2y ago
Fixed
Seen by 14 customers so far
Similar issue to 136 others
0 customers following this
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GetHuman759655 started working on this issue
Jun 7th, 2018 2:40pm
GetHuman759655 indicated the issue is not fixed yet.
Jun 7th, 2018 2:46pm
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Jun 7th, 2018 6:18pm
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Jun 8th, 2018 4:46pm
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Jun 10th, 2018 3:42pm
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Jun 10th, 2018 4:16pm
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Jun 11th, 2018 1:30am
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Jun 16th, 2018 6:30am