I have several full charges to my bank account for rides that the driver wouldn't pick...

GetHuman-joanrey's customer service issue with Uber from June 2018

Help with my Uber issue
The issue in GetHuman-joanrey's own words
I have several full charges to my bank account for rides that the driver wouldn't pick up because my daughter is sixteen. I can see charging a $* fee but several times I have double charges for the same trip. She took Uber home from school several days a week. If this is your policy to double charge me we will find another company like lift and be forced to spread your decision. You can check my account to see all the charges over the past few months. Please contact me at ******@***.com*Thank you!!!
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Customer service issue
Reported by GetHuman-joanrey
Jun 4th, 2018 - a yr ago
I have an issue with Uber too
Seen by 3 customers so far
Similar issue to 526 others
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GetHuman-joanrey started working on this issue
Jun 4th, 2018 4:45pm
GetHuman-joanrey indicated the issue is not fixed yet.
Jun 6th, 2018 11:59am