i took an uber trip from Cape Town airport to my home in Stellenberg Cape Town. The quo...
GetHuman747284's customer service issue with Uber from June 2018
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The issue in GetHuman747284's own words
i took an uber trip from Cape Town airport to my home in Stellenberg Cape Town. The quote was Rand ***.***The receipt I received was Rand **.***I responded to the sender of the receipt of the mistake and have received no response more than ** hours later.*I cant seem to find anyway of contacting UBER. I will try this method or resort to mass media complaint to alert all users in South Africa of this problem that is not solved. Using UBER is great and has always worked well. Responding to problems very poor so far. Not happy at all. *More than *days ago.*UBER cant communicate, cant solve problems cannot show any mechanism to get it solved.*I am using all my contacts on different media to warn them of this flaw in UBER.*DONT PAY AN UBER DRIVER UNTIL YOU GET THE RECIEPT AND CHECK IT IS CORRECT!!!
I have started to trust that UBER can respond and understand the logic og the complaint
send me a receipt with the correct value that I can use for record of my expenses
I have used UBER on a number of occasions and with my colleagues
advise all contacts not to pay UBER DRIVERS until the receipt of payment is received.
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