Set up the wrong account

GetHuman746970's customer service issue with Uber from June 2018

Help with my Uber issue

Tip from another customer

To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.

The issue in GetHuman746970's own words

to sign up for an Uber passenger account to take advantage of the Uber Groupon ... I accidentally signed up to drive. When I tried to take advantage of a Groupon deal, I signed in to the side that was for getting a ride. I got an error message saying that my info was connected to another account and could not be transferred. I am assuming that it was referring to the account info I entered (erroneously) for being a driver. HELP!!!

Frustrating because one of the "answers" to this was to sign in to an Optimum account (?) and I do not have one of those

They could make this right by cancelling my drivers' account and turn it into a passengers' account

I don't drive so I was thinking that signing up would be a good idea.

I have an issue with Uber too

How GetHuman746970 fixed the problem

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I wanted to be a passenger not a driver

Customer service issue

Reported by GetHuman746970

Jun 4th, 2018 - 5 mons ago

I have an issue with Uber too

Fixed

Seen by 4 customers so far

Similar issue to 81 others

0 customers following this

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Timeline

GetHuman746970 started working on this issue

Jun 4th 6:53am

GetHuman746970 checked out Uber's customer help center

Jun 4th 6:56am

GetHuman746970 could not find anything useful at Uber's customer help center

Jun 4th 6:56am

GetHuman746970 indicated the issue is not fixed yet.

Jun 7th 4:53am

GetHuman746970 indicated the issue is not fixed yet.

Jun 7th 5:10am

GetHuman746970 indicated the issue is not fixed yet.

Jun 7th 10:28pm