I ordered online @ Uber.com two $**.** gift cards on *******. I received a message fro...

GetHuman742006's customer service issue with Uber from June 2018

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Help with my Uber issue
Before contacting them, items GetHuman742006 may need:
Email address, Phone number, and Full name
GetHuman742006's next move: go to the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman742006 will want to follow the link below to head to their help center. We will check on GetHuman742006 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman742006's own words:
I ordered online @ Uber.com two $**.** gift cards on *******. I received a message from Uber stating the transcation was not able to process yet The money was taken from my bank account. I tried contacting Uber and was told over a week ago the funds would be put back in my account, yet this has not happened. I tried calling Uber but the customer service line its just an automated service & it hangs up.
I trust that Uber will make this right and come up with a resolution that is fair.
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Uber

Customer service issue
Reported by GetHuman742006
Jun 2nd, 2018 - 2 mons ago
I have an issue with Uber too
Not resolved
Seen by 2 customers so far
Similar issue to 576 others
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Timeline
GetHuman742006 started working on this issue
Jun 2nd 12:51pm