I got charged for canceling my ride but I didn't cancel I just needed another stop adde...

GetHuman739239's customer service issue with Uber from June 2018

Help with my Uber issue
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This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
I got charged for canceling my ride but I didn't cancel I just needed another stop added. They charged me $** for canceling and sent another uber and charged another $**. I would like my canceling fees returned, and only charged $**. Thank you.
I trust that Uber will make this right and come up with a resolution that is fair.
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Uber

Customer service issue
Reported by GetHuman739239
Jun 1st, 2018 - 24d ago
I have an issue with Uber too
Fixed
Seen by 7 customers so far
Similar issue to 212 others
0 customers following this
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Timeline
GetHuman739239 started working on this issue
Jun 1st 5:16pm
GetHuman739239 indicated the issue is not fixed yet.
Jun 1st 7:33pm
GetHuman739239 indicated the issue is not fixed yet.
Jun 1st 7:35pm
GetHuman739239 indicated the issue is not fixed yet.
Jun 1st 7:37pm
GetHuman739239 indicated the issue is not fixed yet.
Jun 2nd 7:31pm