My wife suffers from the effects of a stroke. We waited fifteen minutes for an Uber Dri...

GetHuman738455's customer service issue with Uber from June 2018

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The issue in GetHuman738455's own words
My wife suffers from the effects of a stroke. We waited fifteen minutes for an Uber Driver who was supposed to arrive in three minutes. In the hot sun, I couldn't make out my screen on my smart phone. After getting in the shade, I had a message that the driver cancelled the trip. **Not only did you make my wife sstand in the hot sun, but we never ggot the service. This morning I discovered that you had charged me $**.** for the trip that never happened. This was to be my first rip with Uber and if this isn't correct, it will be my last. If you take the money, I will certainly dispute the charge.**Is it standard to stand up your passengers and then charge them., That is what happened to me and my semi-invalid wife who was standing in the hot sun.
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Uber

Customer service issue
Reported by GetHuman738455
Jun 1st, 2018 - 2y ago
I have an issue with Uber too
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GetHuman738455 started working on this issue
Jun 1st, 2018 2:33pm
GetHuman738455 indicated the issue is not fixed yet.
Jun 1st, 2018 3:42pm
GetHuman738455 indicated the issue is not fixed yet.
Jun 2nd, 2018 3:40pm