Didn’t honor pickup time and left me stranded

GetHuman-rbarrans's customer service issue with Uber from May 2018

10 views | 470 similar | 0 following
Help with my Uber issue
GetHuman-rbarrans's next move: find and follow the right step-by-step guide.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rbarrans will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rbarrans can let us know if they help or not.
The issue in GetHuman-rbarrans's own words
Ride to the airport ... I set a pick up time for *:** a.m. in Jacksonville FL, knowing that the number of Uber drivers is limited. At *:** a.m. I left the house to put out the garbage and noticed the Uber driver was already waiting. I waved at him and went back inside to get my bag. I put my computer in the bag, grabbed my bag and headed out the door, all in less than * minutes, even though the driver was ** minutes early. When I walked outside he was gone. I hit the app and saw a cancelation due to him not being able to find me. I asked for a driver and without doubt, it was his car that was still in my development, *** of a mile away. He didn't return and the next driver to respond was ** minutes away. I was forced to get my car out and drive to the airport and park my car for two weeks because I would have missed my flight otherwise. Uber was supposed to be changing, this isn't a change in the correct direction.
They say it is the new start for Uber. Seems the same and it will cost me to park my car at the airport for fourteen days
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Customer service issue
Reported by GetHuman-rbarrans
May 29th, 2018 - 3 years ago
Seen by 10 customers so far
Similar issue to 470 others
0 customers following this
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GetHuman-rbarrans started working on this issue
May 29th, 2018 11:44am
GetHuman-rbarrans indicated the issue is not fixed yet.
May 29th, 2018 1:06pm
GetHuman-rbarrans indicated the issue is not fixed yet.
May 29th, 2018 1:07pm
GetHuman-rbarrans indicated the issue is not fixed yet.
May 29th, 2018 1:10pm
GetHuman-rbarrans indicated the issue is not fixed yet.
May 29th, 2018 1:11pm
GetHuman-rbarrans indicated the issue is not fixed yet.
May 30th, 2018 10:34am
GetHuman-rbarrans confirmed the issue is fixed. Hooray!
May 30th, 2018 12:57pm

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