GetHuman-rbarrans's customer service issue with Uber from May 2018
Help with my Uber issue
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The issue in GetHuman-rbarrans's own words
Ride to the airport ... I set a pick up time for *:** a.m. in Jacksonville FL, knowing that the number of Uber drivers is limited. At *:** a.m. I left the house to put out the garbage and noticed the Uber driver was already waiting. I waved at him and went back inside to get my bag. I put my computer in the bag, grabbed my bag and headed out the door, all in less than * minutes, even though the driver was ** minutes early. When I walked outside he was gone. I hit the app and saw a cancelation due to him not being able to find me. I asked for a driver and without doubt, it was his car that was still in my development, *** of a mile away. He didn't return and the next driver to respond was ** minutes away. I was forced to get my car out and drive to the airport and park my car for two weeks because I would have missed my flight otherwise. Uber was supposed to be changing, this isn't a change in the correct direction.
They say it is the new start for Uber. Seems the same and it will cost me to park my car at the airport for fourteen days
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