My daughters account was deactivated because of “terms of use” after putting in a Uber...

GetHuman-faithju's customer service issue with Uber from May 2018

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The issue in GetHuman-faithju's own words
My daughters account was deactivated because of “terms of use” after putting in a Uber gift card. We tried o put the Uber gift card into our account because it was no longer being used on hers and it will not let us. Also she emailed you about the same concern and never heard back. She would like to know why her account was disabled and what she broke in your terms of use, the phone number on her account is ***-***-****. It is not ok to steal people’s money and we would like to be able to use our $*** Uber gift card that we purchased for our vacation. Thank you
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Uber

Customer service issue
Reported by GetHuman-faithju
May 25th, 2018 - 6 mons ago
I have an issue with Uber too
Not resolved
Seen by 16 customers so far
Similar issue to 126 others
1 customer following this
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Timeline
GetHuman-faithju started working on this issue
May 25th 4:27am