I have contacted you but not directly through dispute process which is two charges by s...

GetHuman-chellami's customer service issue with Uber from May 2018

Help with my Uber issue
Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-chellami's own words
I have contacted you but not directly through dispute process which is two charges by someone who stole my credit card number: *-** DHW** for $**.** and *-** VEBPK for $*.**. This is a criminal matter as I'm ***% positive who this person is who does work for me and unauthorized to use my credit card (which I have so they must have written down the number) Please respond ASAP as I probably need to cancel this card as she has tried to do this on another card I had to cancel.
GetHuman-chellami did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman-chellami fixed the problem
Check your bank statements as someone can use your credit card to order Uber and it is a huge hassle to resolve the issue and frustrating as you can never reach a human so I found nothing human about their process of resolving issues, especially criminal one.
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Uber

Customer service issue
Reported by GetHuman-chellami
May 24th, 2018 - 6 mons ago
I have an issue with Uber too
Fixed
GetHuman-chellami shared how to fix
Seen by 6 customers so far
Similar issue to 228 others
0 customers following this
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Timeline
GetHuman-chellami started working on this issue
May 24th 7:29pm
GetHuman-chellami indicated the issue is not fixed yet.
May 25th 4:00pm
GetHuman-chellami confirmed the issue is fixed. Hooray!
Jun 1st 9:19pm
GetHuman-chellami confirmed the issue is fixed. Hooray!
Jun 7th 2:01pm