I am a security officer at a guard gated community. I deal with your drivers every day...
GetHuman711822's customer service issue with Uber from May 2018
Help with my Uber issue
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The issue in GetHuman711822's own words
I am a security officer at a guard gated community. I deal with your drivers every day. They come up and say I am with UBER. That says notyhing to me. I ask where are you going? They say I am here to pick up jim, or john, or Bob. I have no idea who that is. If it is a resident, or resident guest. I ask for a last name, they say I dont know. I ask where are you going. They say *** to **** Jones Street. I am not calling ** houses to figure out where this person is that Uber is trying to pick up. I then have to have them call the person, and have that person call the gate and verify who therey are, and if they called UBER. *This wastes your driver time, my time, and causes a traffic backup at my gate.*FIX THIS!!!!!!!!!!!!!!!!! Your driver seems to think all he has to do is say Im UBER, and the Kingdom opens its magic gate, and they get to go wherever they want. NOT.
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