I requested an Uber for * people. Driver had a Mazda ***. They charged my card alread...

GetHuman-domr's customer service issue with Uber from May 2018

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The issue in GetHuman-domr's own words
I requested an Uber for * people. Driver had a Mazda ***. They charged my card already. The driver was contacted immediately when I saw the car he had to inform him of the party size and our inability to fit in his car. He said he couldn’t cancel the trip. I would have to pay to cancel. I am still in need of a Uber and my card has already been charged **.** and a * fee for the cancellation. I am still needing a pickup to get to the hotel!
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Uber

Customer service issue
Reported by GetHuman-domr
May 20th, 2018 - 6 mons ago
I have an issue with Uber too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman-domr started working on this issue
May 20th 4:11pm