I NEEED customer service help. My phone is lost in my last uber ride. I CANNOT use my p...

GetHuman-tylerfin's customer service issue with Uber from May 2018

Help with my Uber issue
The issue in GetHuman-tylerfin's own words
I NEEED customer service help. My phone is lost in my last uber ride. I CANNOT use my phone to log in or tell my driver that he has my item. **The item IS my phone. I need to reset my password to get online with my uber account - but instead of sending me a reset email you only keep sending me SMS codes! **There is no way for that to work since I need to get my phone back. I am literally on my laptop trying to get my lost phone back from Adam my driver, and you are sending me SMS codes to the phone. I have been trying again and again, but you only give me the option of an SMS code to the phone even though you already have my email for my account. **I NEED AN ACCOUNT RESET PASSWORD LINK VIA EMAIL. That's the only way I can fix this.**That makes no sense. You cannot tell me to go onto my app to tell the driver that he has my phone, because HE has my phone, not me.**You need to send me an email link for a password reset. Then and only then I can log into my account on the internet. **my email is *****@***.com
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Uber

Customer service issue
Reported by GetHuman-tylerfin
May 20th, 2018 - 6 mons ago
I have an issue with Uber too
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Seen by 4 customers so far
Similar issue to 383 others
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May 20th 9:15am
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May 20th 9:15am
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May 20th 9:16am
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May 20th 9:16am
GetHuman-tylerfin indicated the issue is not fixed yet.
May 21st 10:40am
GetHuman-tylerfin indicated the issue is not fixed yet.
May 21st 10:41am