Good Afternoon, **Can you please see if it is possible to fix, in your app the location...

GetHuman-chrisitn's customer service issue with Uber from May 2018

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The issue in GetHuman-chrisitn's own words
Good Afternoon, **Can you please see if it is possible to fix, in your app the location for The Ritz-Carlton Golf Resort Naples? **Address is **** Tiburon Drive, Naples FL *******When guest use Uber at the hotel the Uber drive always go to the wrong location (see image below) Driver is going to the nearby Marquesa property. **Per image below you can see that the drive will end up at the wrong location. **Guest are having to call the Uber Drive to give them their location at the hotel because the Uber App is not generating our location properly so driver goes to wrong place to pick up guest. **Thank you for your time and I look forward to your response. **Have a great rest of the day and week. **Warm Regards, **Christine Wagner *Executive Assistant *to Hotel Manager and F&B Director *The Ritz-Carlton Golf Resort, Naples ***** Tiburon Drive*Naples, FL ***** USA *Direct: ** ***.***.****

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Customer service issue
Reported by GetHuman-chrisitn
May 16th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 387 others
0 customers following this


GetHuman-chrisitn started working on this issue
May 16th, 2018 7:41pm