Driver took a very long time to arrive. *Then he did not wait * minutes. *I had been...

GetHuman685880's customer service issue with Uber from May 2018

Help with my Uber issue
The issue in GetHuman685880's own words
Driver took a very long time to arrive. *Then he did not wait * minutes. *I had been checking my phone every * to * minutes. *I have proof with screenshots of when he arrived. *When I found him BEHIND my home, he yelled out of his window that he cancelled my ride. *I continued walking to his vehicle and got in the car anyway, as I had doctors appointment and was running late because of the length of time it took him to get there. He said I would have to RE-request my ride. He then told me I would have to CANCEL my ride first. This was very upsetting and not easy as I had to do it a few times in order to get him as selected driver. This made me later for my appointment. Why did HE NOT WAIT and cancel my trip? Why was he on the wrong street? He was originally on the right street, but moved. Why was he so rude? He was curt and not nice about it, but made it seem like it was my fault. I was then charged $* for cancelling my trip! He took way to long to arrive. He should have left my trip for someone closer. He then cancelled my ride after under * minutes when I had been waiting for him a long time.
GetHuman685880 did not yet indicate what Uber should do to make this right.
I have an issue with Uber too
How GetHuman685880 fixed the problem
We are waiting for GetHuman685880 to fix the problem and share the solution with the rest of us customers.
Please help with my Uber issue
Do you have a customer issue as well?
We can help you get Uber's attention and get better help faster. Tap below to get started.
Having Uber issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Uber email you?
This email address isn't valid

Uber

Customer service issue
Reported by GetHuman685880
May 15th, 2018 - 10 mons ago
I have an issue with Uber too
Not resolved
Seen by 5 customers so far
Similar issue to 183 others
0 customers following this
Items needed
Email address
Phone number
Full name
Timeline
GetHuman685880 started working on this issue
May 15th, 2018 1:01pm
GetHuman685880 indicated the issue is not fixed yet.
May 15th, 2018 3:58pm
GetHuman685880 indicated the issue is not fixed yet.
May 16th, 2018 2:49pm