left my phone, uber and driver acknowledge they have it, driver wont respond to calls or texts

GetHuman-wrex's customer service issue with Uber from May 2018

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I left my phone in a drivers car. I couldn't log into the uber website because they wanted * factor authentication via text messages. I had to contact uber via support email. A day later Uber contacted me saying that he has my phone and gave me the drivers number. ** I called him and he said he would call me back when hes driving so we could meet up. He never called. I have tried calling him since and seems he has put me on a auto reject message saying he cant take calls due to high volume of callers. ** It has been * days now since we last spoke and have not heard from him since, and I have been without my phone since Monday. I really need my phone for obvious reasons. This is starting to become a nightmare.**I realize my accountability is leaving it behind. But there has been literally * effort to return my property. I will be filing a police report Monday if I haven't been able to retrieve my phone.**As of this moment, I am still unable to access customer support because uber only has text message* factor verification and their driver has my phone.
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Uber

uber pool
Customer service issue
Reported by GetHuman-wrex
May 11th, 2018 - 10 mons ago
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GetHuman-wrex started working on this issue
May 11th, 2018 5:43pm
GetHuman-wrex confirmed the issue is fixed. Hooray!
May 11th, 2018 6:59pm