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I ordered Uber and was notified of * minutes arrival. I live in a gated community so t...

GetHuman675441's customer service issue with Uber from May 2018

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Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman675441 will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman675441 can let us know if they help or not.

How Do I Switch Which Cities I Can Drive in with Uber?How Do I Use the Fare Estimator on Uber?How Do I Schedule an Uber to Pick Me Up at a Specific Time?How Do I Send Someone an Uber Gift Card?How Do I Book a Round Trip Uber Ride?

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Top Tip from another customer

This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm

The issue in GetHuman675441's own words

I ordered Uber and was notified of * minutes arrival. I live in a gated community so to make for an easy pick up I walked to outside the guard gate. I waited for about * min and the guard asked what I was doing and I told him waiting for uber. He said a uber driver was let in a couple mins ago. I walked back to my condo building. The driver was pulling out as he must have cancelled. I waved and tried to stop him but he drove right past me. I did another pick up and the ride was great but I was charged for the cancelled driver. he saw me and cjose to fly past me. Please refund the cancelled pick up. My Name is Tom Blakeley, *** Riviera Dunes Way * ***, Palmetto Fl ***** phone is ***-***-****.

GetHuman675441 did not yet indicate what Uber should do to make this right.

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Uber

Customer service issue

Reported by GetHuman675441

May 11th, 2018 - 4 years ago

I have an issue with Uber too

Not resolved

Seen by 8 customers so far

Similar issue to 308 others

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Timeline

GetHuman675441 started working on this issue

May 11th, 2018 2:58pm

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