Taken to wrong address. Charged for *nd driver not used.
GetHuman-debiddin's complaint issue with Uber from May 2018
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The issue in GetHuman-debiddin's own words
Get to conference ... This happened in west Palm beach, FL. This morning. First the driver (Gerald) couldn't find me. I had no problem being found several days prior by uber. When he finally picked me up, he took me to the wrong place. This had not happened for * days prior. He did nothing to fix this. He just kept saying that it wasn't his fault, that uber had given him the wrong address. He said I had to update the request. I was now late for my meeting. I tried to update the request and somehow got a new order for a different driver. In the confusion, I was unable to cancel that order. Gerald then said for me to give him my phone and he would get the directions from Google. He eventually got me to where I was going. In the mean time, the others driver, Terry, called to ask where I was. I tried to explain the situation and apologize. He cancelled the order. Now I have been charged $*.** for that ride. Plus, I was very late. I do not think I should be charged for the second ride. Worse experience I have ever had with uber.
I was taken to wrong address and charged for *nd driver not used. First driver used my phone to get me to correct address
By reimbursing for the *nd driver and any excess charges for the first driver.
Approximately * months.
Sent concern may *rd, the day it happened.*D*****@***.com****-***-****
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