Taken to wrong address. Charged for *nd driver not used.

GetHuman-debiddin's complaint issue with Uber from May 2018

Help with my Uber issue
The issue in GetHuman-debiddin's own words
Get to conference ... This happened in west Palm beach, FL. This morning. First the driver (Gerald) couldn't find me. I had no problem being found several days prior by uber. When he finally picked me up, he took me to the wrong place. This had not happened for * days prior. He did nothing to fix this. He just kept saying that it wasn't his fault, that uber had given him the wrong address. He said I had to update the request. I was now late for my meeting. I tried to update the request and somehow got a new order for a different driver. In the confusion, I was unable to cancel that order. Gerald then said for me to give him my phone and he would get the directions from Google. He eventually got me to where I was going. In the mean time, the others driver, Terry, called to ask where I was. I tried to explain the situation and apologize. He cancelled the order. Now I have been charged $*.** for that ride. Plus, I was very late. I do not think I should be charged for the second ride. Worse experience I have ever had with uber.
I was taken to wrong address and charged for *nd driver not used. First driver used my phone to get me to correct address
By reimbursing for the *nd driver and any excess charges for the first driver.
Approximately * months.
Sent concern may *rd, the day it happened.*D*****@***.com****-***-****
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Uber

Uber
complaint issue
Reported by GetHuman-debiddin
May 3rd, 2018 - a yr ago
I have an issue with Uber too
Not resolved
Seen by 12 customers so far
Similar issue to 37530 others
0 customers following this
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GetHuman-debiddin started working on this issue
May 3rd, 2018 1:28pm
GetHuman-debiddin shared this issue with friends on Facebook
May 3rd, 2018 1:28pm
GetHuman-debiddin indicated the issue is not fixed yet.
May 6th, 2018 8:18pm
GetHuman-debiddin indicated the issue is not fixed yet.
May 6th, 2018 8:32pm
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May 6th, 2018 8:34pm
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May 6th, 2018 8:35pm
GetHuman-debiddin indicated the issue is not fixed yet.
May 6th, 2018 8:35pm
GetHuman-debiddin indicated the issue is not fixed yet.
May 6th, 2018 8:36pm
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May 8th, 2018 1:08am
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May 8th, 2018 1:11am
GetHuman-debiddin indicated the issue is not fixed yet.
May 10th, 2018 12:31am
GetHuman-debiddin indicated the issue is not fixed yet.
May 12th, 2018 12:15am
GetHuman-debiddin indicated the issue is not fixed yet.
May 12th, 2018 5:16pm