Sent Uber request from uber app it went through it's process and gave estimated time of arrival. A few minutes went by and my screen read meet driver now ,looking for the car that was described while standing on the curb waving our hands . Never seeing that car. After a few minutes the screen read request expired no other cars in area try again later or order a black car. The screen then Locked up not allowing me to get back into the app ,leaving me stranded. Then asked me to rate my ride with daniol. What should I do ,and I do not want to be charged for this.
I trust that Uber will make this right and come up with a resolution that is fair.