My account is saying that I can’t get a ride home because I have insufficient funds and...

GetHuman633310's Account Help issue with Uber from April 2018

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Help with my Uber issue
GetHuman633310's next move: try the Uber help center.
Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman633310 will want to follow the link below to head to their help center. We will check on GetHuman633310 later to make sure it's all set or try to help escalate.
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Top Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman633310's own words
My account is saying that I can’t get a ride home because I have insufficient funds and the ride is only $** and I have $** on my Uber account from the gift card I put on there the other day it says that I have $**.** but it won’t go through This is ridiculous now I can’t get home and having to sit outside in the cold because something is messed up in the app so if this does not get fixed immediately I’ll be using a different car service from now on and I am a frequent Uber user and have spent a lot of money on Uber so this is just ridiculous
GetHuman633310 did not yet indicate what Uber should do to make this right.
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Uber

Account Help issue
Reported by GetHuman633310
Apr 27th, 2018 - a yr ago
I have an issue with Uber too
Not resolved
Seen by 7 customers so far
Similar issue to 48212 others
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Timeline
GetHuman633310 started working on this issue
Apr 27th, 2018 1:52am
GetHuman633310 indicated the issue is not fixed yet.
Apr 28th, 2018 4:15am
GetHuman633310 indicated the issue is not fixed yet.
Apr 28th, 2018 12:40pm