Twice recently the estimated fares have been dramatically higher when charged - Contact...

GetHuman-rjtem's complaint issue with Uber from April 2018

Help with my Uber issue
The issue in GetHuman-rjtem's own words
Contact you ... Twice recently the estimated fares have been dramatically higher when charged
I use UBER all over the world and this has only recently become an issue in London, UK
A refund to a figure at or near the estimated fares
I have an issue with Uber too
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Uber

Today at *.** am I ordered an Uber X and was quoted for a Ford Galaxy and a fare of just over £**. For some reason the car was then switched to a VW Sharan and I was charged over £**- an increase of over £**. Similarly on * April at **.** I requested an XL and was quoted a fare of c. £** but was then charged £**.**. These are massive increases on the quoted fares and are totally unacceptable. I use Uber all over the world and am very unhappy at these unbelievable fare hikes compared with the estimated prices. On another topic, I reported several months ago that I have stopped receiving email receipts for my trips and was assured these would be reinstated but I'm still not getting them.
complaint issue
Reported by GetHuman-rjtem
Apr 17th, 2018 - 7 mons ago
I have an issue with Uber too
Not resolved
Seen by 5 customers so far
Similar issue to 23157 others
0 customers following this
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Timeline
GetHuman-rjtem started working on this issue
Apr 17th 8:30am
GetHuman-rjtem indicated the issue is not fixed yet.
Apr 18th 10:42am
GetHuman-rjtem indicated the issue is not fixed yet.
Apr 18th 6:14pm
GetHuman-rjtem indicated the issue is not fixed yet.
Apr 19th 11:50am