Cancel a ride because the driver went the opposite direction and an approximated wait i...

GetHuman-mailrobi's Complaint issue with Uber from April 2018

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Help with my Uber issue
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Uber doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mailrobi will need to dig through the advice provided by Uber, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mailrobi can let us know if they help or not.
The issue in GetHuman-mailrobi's own words
Cancel a ride because the driver went the opposite direction and an approximated wait if * minutes turned into almost **.
There are several problems I have with the driver. My problem with Uber is that a canceled driver should not be able to try to pick you up when you request a new driver. That is a safety concern for me and also a problem on a time management level. The driver said he was dropping someone else off which the app did not indicate so he must also be driving for Lyft but not know how to manage driving for two companies.
Number one. A refund for the canceled ride. Plus I’m concerned that someone can be canceled and then pick up the ride again when my husband and I were trying to get a competent driver. As a female I have safety concerns additionally with that and have decided to never use Uber alone at this point.
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Complaint issue
Reported by GetHuman-mailrobi
Apr 7th, 2018 - 5 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 10000 others
0 customers following this
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GetHuman-mailrobi started working on this issue
Apr 7th, 2018 11:45am
GetHuman-mailrobi indicated the issue is not fixed yet.
Apr 26th, 2018 11:50pm

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