I FEEL LIKE A TERMITE IN A WOODEN YO-YO

GetHuman-kensadie's customer service issue with USAA from March 2021

Help with my USAA issue
Before contacting them, items GetHuman-kensadie may need:
Name, Account number, Phone number on account, Email address, and Billing address
The issue in GetHuman-kensadie's own words
WAS TRYING TO PAY BILL ONLINE BUT MY ACCOUNT WAS LOCK ... I cannot log on to my account. I received a temporary pass word to reset my password. I would not take it....Very frustrated!!
LONG AND HARD TO FOLLOW MENU. COULDN'T UNDERSTAND CUSTOMER SERVICE BECAUSE OF ACCENT
A SIMPLER WAY TO GET MY ACCOUNT,DIRECT MY CALL TO THE PERSON THAT IS ABLE TO TELL ME WHAT I NEED TO DO TO OPEN MY ACCOUNT
** YEARS*NEVER MISSED A PAYMENT
PRAYER
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USAA

PAY BILL ONLINE
Customer service issue
Reported by GetHuman-kensadie
Mar 30th, 2021 - 4 months ago
Not resolved
Seen by 25 customers so far
Similar issue to 1012 others
0 customers following this

Timeline

GetHuman-kensadie started working on this issue
Mar 30th 10:00pm
GetHuman-kensadie shared this issue with others over email
Apr 15th 2:57pm