I purchased a cruise with USAA travel. The cruise was canceled in May due to COVID. The...

GetHuman311646's customer service issue with USAA from November 2020

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The issue in GetHuman311646's own words
I purchased a cruise with USAA travel. The cruise was canceled in May due to COVID. The cruise line MSC sent an email saying they would refund our money. I have been in contact with the folks at the USAA travel lately with Gerald Croswell who always tells me the same story that the cruise is still working on it. We are now in late November and still no refund. I think that the travel company has responsibility for the refund since they recommended and booked us on MSC. I’m very des appointed with the services that USAA is providing lately. **Regards*CMSgt Robert Marcotte

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USAA

Customer service issue
Reported by GetHuman311646
Nov 25th, 2020 - a year ago
Not resolved
Seen by 21 customers so far
Similar issue to 930 others
0 customers following this

Timeline

GetHuman311646 started working on this issue
Nov 25th, 2020 11:59pm

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