My current: ,American Atu Homeowners Insurance:* Christopher* Kelly****-***-****adjusto...

GetHuman4366180's Make a Claim issue with USAA from February 2020

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The issue in GetHuman4366180's own words
My current: ,American Atu Homeowners Insurance:* Christopher* Kelly****-***-****adjustor******************************************************USAA Beth Love, left me a message "We (USAA)do not have anything to do with that"CLAIM***********-*************************************************************State Auto Insurance - HomeownersCLAIM* PR-*******-******Each time ,I call USAA for ,assististance withtheir contractor (ARC) USAA created a new claim* all I asked for was forsomeone to intervene*between myself and ARC workmanship.* The issue reappeared, anywhere*from * weeksto * tear.* This is the last time ARCrepair the problems and Oberto through Nov ****. inform me new homeowners incompany that the issue*was told to me by USAA on behalf of their contractor,ARC completed the issues correctly this time".*NOTE , USSA, ARC and myself had a lot of communication*via phone , in person ARC*USAA* no letters except all of theclaims USAA removed from my login ,app.**"never" did sent Laura Holt"(all she looked at was the black mold) or any USAA representative came back toinsure that the work was properly completed.*In Fact the adjustor Laura Holt "neve" inspeated where thewater was coming from.* Which was fromthe wind*hail*rain damage (as prevelly report) and USAA denied the claim.* And yes, shrinkles came off of my roof but USAstated "they do not need to see them".***********************************************************************USAA contractor gave me a large*piece*of awooden board that they brought to replace*the over hang as I was told by ARC*but they stated "owe we are not going to use it, just going to paint overit.* The is ** X **, with $** on it witha black marker.* I was ask if I want it,I said "yes, be doesn't you all supposed*to use that for the overhand orsomething"?* He replied (older Caucasian*man" replied, oh we do not need it anymore.* I asked them to "take it to mybasement" and it is still sitting where they left it.* Also ARC promised that my shings would match,but when the young African American man arrive he stated,. " Ithrough* (can't remember*the man name hestated) but he said "I had to go to Home Depot*and this is what I got forthe money I had".* They do not matchmy original shrings,* NOTE:* I had a new roof put on or around **** or****.**************************************************************************ARC did*not represent USAA as a better company forMilitary*Veterans*their families.* Thisissue is still going on coming from the same interest, down through the atticand in between*cracks of the inner bricks appearly.* ARC acknowledged*all of that.* They (ARC)decided toe use some kind of sealant to pemperantly seal my shrings to my roof(check with my current insurer State Auto Homeowners Insurance*Company VanGlideder ***-***-****, claim *PR****** (their*contract confirm that that).*Thank You,Yolanda Pendleton**** Minnie AvenueSt. Louis * Jennings MO ***********@***.com

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USAA

Make a Claim issue
Reported by GetHuman4366180
Feb 16th, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 713 others
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Timeline

GetHuman4366180 started working on this issue
Feb 16th 5:11pm