Claim ********-****I am still waiting for a representative (supervisor) to return my p...

GetHuman3901042's customer service issue with USAA from November 2019

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The issue in GetHuman3901042's own words
Claim ********-****I am still waiting for a representative (supervisor) to return my phone call about my claim. I still haven’t received a supplemental check. All I want is an explanation on how I am expected to pick my truck up without paying for the repairs. USSA has been very fair to me up to the point of returning the rental car. It was returned on November * and thanks to Bob Moore, the shop owner where I took my truck, he released my truck without payment to him. Not too many auto body owners would do that. The only explanation I have been given about only covering the rental until October **st is that the car had been finished being repaired and that is your policy. This is no longer about you not covering the three days for the rental, I’ll handle that. If Bob Moore Auto Body had not been so cooperative and understanding about this matter it would have cost USSA much more than the three days. * I really don’t expect a call back from you. I left a voicemail two days ago and no one has contacted me. I have talked to a few representatives, and other than one of them) they have all been helpful in trying to resolve this.*If I don’t receive a explanation and my supplemental check which I was told was sent last Wednesday, for the auto body shop, I will take further action. Thanks for YOUR time, and MY,and BOB MOORE’s patience. Hope to hear from you soon. **Ron Oester******@***.com*(***) ***-****

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USAA

Customer service issue
Reported by GetHuman3901042
Nov 7th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 1696 others
0 customers following this

Timeline

GetHuman3901042 started working on this issue
Nov 7th, 2019 6:11pm

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