USAA Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about USAA customer service, archive #1. It includes a selection of 20 issue(s) reported March 24, 2016 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have a credit card charge that was refunded, but it hasn't shown up on my card yet. I have proof from the merchant that the transaction was refunded. It's been several days late now. I reached out to USAA several days ago, and they directed me to a specific department that is only open from to . Unfortunately, I'm always working during those hours. USAA mentioned that this department should be able to assist me by disputing the transaction and removing the late payments from my credit report. They suggested that I may need to submit a copy of the refund receipt, which I am more than willing to do.
Reported by GetHuman-factorme on jeudi 24 mars 2016 14:24
I have two loans and one credit card with USAA. I tried to consolidate my loans but couldn’t because of late payments. I paid a Debt Relief Company, Fast Track Debt Relief, to help reduce my payments, but they prioritize their fees over paying my creditors, leaving me considering bankruptcy. I want to avoid this by negotiating with USAA to lower my interest rates and monthly payments. I am committed to paying, just struggling to make ends meet. My account numbers are [redacted] and [redacted]. I never wanted to default, but the company I hired didn’t follow through, so I’m seeking a solution to settle my debts without bankruptcy if possible.
Reported by GetHuman-omma on mercredi 25 avril 2018 14:05
Dear Supercell team, I recently encountered a scam involving one of my main accounts in the global clan. I was looking for a clan when a member offered me their best account. After a brief moment of thought, I expressed my interest. The individual asked me to create a new clan and invite them. Despite not knowing their Gmail password, I followed their instructions to register through Supercell ID. After entering the provided email and code, I was asked to log out - at which point, they took over my account. I seek your assistance in resolving this issue. Please let me know if you require any further information from me. Thank you.
Reported by GetHuman707313 on mardi 22 mai 2018 12:11
I traded in a vehicle on April 2 and purchased another one with USAA financing. They combined the negative equity from my old loan into the new one. My original loan is still open, and I am now in collections because of it. USAA and the dealership are sending checks back and forth with the wrong amounts and loan numbers, causing a lot of confusion. I've tried reaching out to USAA and the dealership multiple times, but no one seems to understand that the dealership is the one who owes the money, not me. How can I be held responsible for the old loan when I've signed a new one? If this affects my credit, I will have to reconsider my relationship with USAA.
Reported by GetHuman-mjacubec on mardi 22 mai 2018 15:33
In March [redacted], I contacted USAA to update my insurance for my upcoming move to Arizona. I was assured by a representative that my full coverage since [redacted] would smoothly transfer. During my drive, I found damage to my car and contacted USAA via the mobile app. After days, I was informed I lacked comprehensive coverage and the damage was my responsibility. Despite my efforts to explain the only change was my state of residence, it took multiple calls to prompt an investigation. Eventually, I received a voicemail confirming the error on USAA's part and the promise of a policy update. Despite numerous calls, my coverage remains incorrect. A recent call required me to pay double to rectify the error. As a loyal customer for almost twenty years, I am disappointed by the treatment received. The dismissive attitude encountered contradicts USAA's commitment to serving those who serve, leading me to question the company's integrity and ethical standards.
Reported by GetHuman-tobiquad on vendredi 1 juin 2018 12:51
I have a pending claim for my car repairs but the repair shop unexpectedly closed today and tomorrow. I need my car for work and other daily activities. The situation is stressful because I rely on the rental car provided by USAA. Despite multiple attempts, I cannot get in touch with the claims department to extend the rental. If I don't return the rental car soon, I will incur fines. I desperately need assistance to prolong the rental period by just one day. My contact number is [redacted].
Reported by GetHuman-govorkoj on dimanche 10 juin 2018 03:47
My son was in a vehicle accident with one of your insured drivers. They admitted fault and you issued a check, but now you're claiming you're not liable. My insurance company, Farmers, verified that everything was settled and there seems to be a coding error on your end. The claim number is [redacted]85-28 from the incident on June 28 involving Dalton Forster. I'm Matthew Forster, his father. We have video evidence from Fred Meyer and over five witnesses who saw your insured driver, Steven Cox, cause the accident. The Farmers claim representative, Nathan Cook at 1-[redacted], confirmed it's an error on your part as the fault was admitted and settled.
Reported by GetHuman-mjforste on vendredi 3 août 2018 18:07
Subject: Issue with USAA Regarding Annual Payment Information I recently learned from USAA that they are unable to disclose the annual premium amounts paid by customers within a year. As a former CEO, I find this lack of transparency concerning. My accountant, a former IRS official, requested this information to complete my [redacted] tax filing. Despite paying premiums throughout the year, USAA stated they are not equipped to provide this data, which is puzzling. The message from Janelle, a USAA manager, reiterated this and suggested consulting a tax professional to calculate the premiums. This situation is unprecedented to me and raises some questions about USAA's customer service practices.
Reported by GetHuman-mkbender on mardi 28 août 2018 23:01
I am having trouble creating an account with USAA online. When attempting to do so, I receive an error message stating, "We're unable to complete your request online," and it prompts me to contact support. Unfortunately, I am unable to email and the in-browser messaging service is not allowing me to type. I also do not have access to a phone to call. It would be more respectful to military personnel if there were better contact options available. Additionally, a low bandwidth version of the website would be helpful as I am sharing limited bandwidth with others. I am frustrated that I have to reach out on a different platform to address this issue. If I do not receive a resolution or a competitive insurance offer, I will be looking into other insurance providers and advising my contacts to avoid USAA due to this negative experience.
Reported by GetHuman-seanega on samedi 8 septembre 2018 19:01
Good afternoon, I am Jamie V. I am reaching out because my husband, Steve S., was seriously injured while serving overseas. Steve, a former army member, underwent multiple surgeries due to his service-related injuries and is now [redacted]% disabled. His dream is to have a car for his medical appointments as he currently has to walk with a cane. Due to our credit, we are unable to finance a vehicle. Steve, a selfless man and devoted father, can no longer work and desires a reliable car to ease his mobility. I am hopeful that with the right assistance, we can make his dream of having a dependable vehicle a reality. Thank you for considering our situation.
Reported by GetHuman-sshoenha on samedi 15 septembre 2018 00:42
I have been a loyal USAA customer for over 33 years. Recently, I reached out to USAA regarding liability insurance for my wife's massage therapy business. Following a conversation with a representative, I was informed that my current homeowners coverage would not cover accidents related to my wife's business. Despite inaccuracies in the information I initially provided about the business, a USAA Underwriting representative named Rachel Long explained that due to USAA guidelines, my homeowners coverage would be dropped upon renewal in late November. Ms. Long declined my request to speak with her manager and seemed indifferent to my concerns. Despite subsequent attempts to resolve the issue, including leaving messages for her manager, I have not received any further assistance. This experience has made me question the level of care and loyalty USAA provides to its long-time customers. If this matter is not resolved satisfactorily, I will be moving my insurance elsewhere.
Reported by GetHuman-jimlolla on lundi 24 septembre 2018 15:35
I tried transferring $38,[redacted] from my Sandy Spring Bank account to my USAA account. Due to the amount, I had to call USAA to process the transfer. They mentioned it might take until the first of November to access the funds. The money left my Sandy Spring account over a week ago. Initially, the USAA app showed the new balance with a hold on most of the sum. After a few days, the hold disappeared from the balance screen, so I assumed the money had cleared. When I tried to pay a bill and wire money for a used car, I realized there was still a hold on the funds. Sandy Spring confirmed the transfer occurred a week ago, and I am struggling to reach anyone at USAA for clarification.
Reported by GetHuman-dfultz on lundi 29 octobre 2018 19:20
I am frustrated as my credit card was canceled. I faxed at 1-[redacted], but one representative claimed they did not use that number, which I know is false. Another representative mentioned my account was updated after I submitted various attachments, including my driver’s license, baby license, and bank statements. I changed my phone password and received confirmation for an address change by mail, but they failed to send me a new card as promised. I plan to contact headquarters to report the unprofessional behavior of the staff. My details: Larry J. Latula, USAA member #[redacted]6, with a credit card #4[redacted] 0[redacted] expiring on 10/21, CVS [redacted]. This is my only card, and I urgently need it unlocked to access vital medication. My situation has caused significant stress, and I am considering taking legal action due to the delayed resolution which has affected my utility services.
Reported by GetHuman-hisladya on samedi 17 novembre 2018 10:18
I have the contact information for the attorney handling my case, but despite their visit to Donald in rehab, there hasn't been progress. I even shared the details of the Geico insurance case worker with the attorney's office, but they advised against me speaking to Geico directly. However, the case worker from Geico still contacts me monthly, eager to settle the case and requesting information about our attorney. After forwarding the case worker's details to the attorney, I now receive letters from Geico asking for updates and the attorney's information, as they are not receiving any responses from involved parties.
Reported by GetHuman1617568 on samedi 24 novembre 2018 18:06
I have a Burnham Boiler with low pressure. The model is Pin4SNC ME2 and the serial number is [redacted]8, manufactured in [redacted] according to z21 13b. In April [redacted], I faced a recurring issue with the pilot light going out. Initially, sanding the thermocouple fixed it, but the problem persists despite attempting the same solution again recently. After purchasing a new thermocouple from Home Depot, I encountered further difficulties as it failed to ignite the furnace flames. Upon inspection, I observed the flame was not only above but also below the thermocouple. Both the new and old thermocouples were slightly tilted to the left at around 11 o'clock, which I tried adjusting. The Home Depot thermocouple had a longer wire, costing $13, making me uncertain if that affected its functionality. Noteworthy replacements from a year ago include the "00" Cartridge circulator by Taco and air valves. Seeking advice on whether the type of thermocouple could be influencing the issue. Appreciate any guidance. Thank you!
Reported by GetHuman1630253 on lundi 26 novembre 2018 19:44
Hello, I wanted to seek advice regarding an issue my husband and I are facing while in the process of buying a home at [redacted] N Buffalo Ave in Cleburne, TX. The problem lies in obtaining home insurance due to concerns about the property being in a flood plain, as there is a creek nearby. Despite assurances from the realtor and seller that the property has never flooded and is not in a flood plain, my lender and insurance company say it requires flood insurance as per FEMA regulations. The seller and realtor still maintain that the property is on undetermined land and point out that they and the neighbors have not had flood insurance with their USAA policy. I am puzzled by this conflicting information and would appreciate any advice on how to proceed. Thank you, Courtney.
Reported by GetHuman1647685 on mercredi 28 novembre 2018 19:35
I live in Panama City, FL and was affected by Hurricane Michael. My insurance company issued a significant check, but I couldn't deposit it via the USAA app as I'm far from a branch. I sent the check certified with my account number as instructed by customer service on Monday, November 26. It was received on Wednesday, the 28th, but as of Friday, the 30th, it's still not deposited. I urgently need the funds for my roofer, as my roof was destroyed in the storm. When I called USAA today, I was informed that without a deposit slip, it will take an additional 2 business days to process. I explained my situation, but the rep was not very understanding. I was initially promised the funds in time for my meeting on Friday, but now I have to wait longer. Frustrating situation for me.
Reported by GetHuman1661151 on vendredi 30 novembre 2018 16:36
Subject: Difficulty Accessing Online Account and Request to Stop Automatic Payments Dear Customer Service, I am currently facing difficulties accessing my online account with the last four digits of my account ending in [redacted]. I have temporarily relocated outside of the USA. On January 23, [redacted], I sold my car. Following the sale, I contacted an agent to cancel my policy and halt the automatic monthly payments. The agent informed me that I could maintain coverage to rent or reinstate coverage for an annual fee of $24. As advised by the agent, after the new owners could not register the vehicle, I waited a week before surrendering my tag, which was completed on February 4, [redacted]. Despite several attempts, I have been unsuccessful in reaching you via phone or through a family member to action this request. I noticed an unauthorized automatic payment of approximately $90 in early February. Kindly cease the automatic withdrawals and instead activate the $24 annual charge to ensure my continued active client status. I appreciate your assistance. Thank you. Sincerely, Jon D. F.
Reported by GetHuman-jondfrie on samedi 16 février 2019 14:08
I received a call from USAA stating my policy was at risk of cancellation if payment wasn't made. Due to the government shutdown causing delays, I couldn't pay immediately. The associate offered assistance programs but mentioned additional fees might apply. After making the specified payment, I was surprised to find out it was credited to my home insurance, resulting in my auto policy being canceled. As a service-disabled Veteran with a small business, I've been a USAA member since [redacted]. I was informed that starting a new policy was the only option for auto insurance with a quote significantly higher than my previous rate. This has left me feeling upset and unsupported, especially given my clean driving record and commitment to following rules. I trusted USAA for years, and now facing insurance lapsing and increased costs feels like a betrayal. I hope to have my policy reinstated at a fair rate, similar to what I had before.
Reported by GetHuman-jrakiec on mardi 2 avril 2019 01:54
I am facing issues with USAA after they declared my [redacted] Honda Sonata with only 12,[redacted] miles as totaled. I have requested detailed paperwork regarding the cash value assessment and car comparisons but have yet to receive them. The adjuster, Crystal, is pushing for a quick settlement, leaving me feeling pressured. Despite incurring over $[redacted] in rental car expenses, only one week was covered. As I continue to recover from my accident and manage pain, the lack of support and compassion from USAA, where I've been a member since [redacted], is disheartening. My long-standing relationship with them, including investments and insurance policies, makes the current situation even more distressing.
Reported by GetHuman-senniewh on jeudi 11 avril 2019 13:51

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