I never received a lien satisfaction on my car after my last payment last June. When I...

GetHuman1471519's customer service issue with USAA from November 2018

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The issue in GetHuman1471519's own words
I never received a lien satisfaction on my car after my last payment last June. When I went to buy my new car the dealer said you had not released the lien. I called USAA and spoke with a person who said they had sent that information but had no documentation to prove that. I was told I needed to go to a web site and pay for a duplicate. I would like you to send me lien satisfaction documents so I can complete the sale of my new car.
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USAA

Customer service issue
Reported by GetHuman1471519
Nov 2nd, 2018 - a mon ago
I have an issue with USAA too
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Seen by 2 customers so far
Similar issue to 611 others
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Timeline
GetHuman1471519 started working on this issue
Nov 2nd 4:27pm