USAA has accepted the liability and is getting my car fixed. However, they have hired...

GetHuman-ptbalsar's customer service issue with USAA from July 2018

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The issue in GetHuman-ptbalsar's own words
USAA has accepted the liability and is getting my car fixed. However, they have hired a third party, IANet to evaluate all the invoices from the body shop. IANet takes unreasonably long time to approve every invoice and*or supplements from the body shop but they don't have authority to negotiate or give final approval. *It has been * MONTHS and I am still waiting to get my car completely fixed! I have sent several email to the claims adjuster and have not received any response. I would like to talk to a "higher" level manager and express my frustration about this whole situation. I have been waiting very patiently so far.
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Customer service issue
Reported by GetHuman-ptbalsar
Jul 24th, 2018 - 10 mons ago
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GetHuman-ptbalsar started working on this issue
Jul 24th, 2018 11:28pm
GetHuman-ptbalsar indicated the issue is not fixed yet.
Jul 25th, 2018 12:28am