Someone tried to pay me with Zelle. But then they just refunded their money back. Wha...

GetHuman628319's customer service issue with USAA from April 2018

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The issue in GetHuman628319's own words
Someone tried to pay me with Zelle. But then they just refunded their money back. What did I have to do to receive it?
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USAA

Customer service issue
Reported by GetHuman628319
Apr 25th, 2018 - 7 mons ago
I have an issue with USAA too
Not resolved
Seen by 2 customers so far
Similar issue to 633 others
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Timeline
GetHuman628319 started working on this issue
Apr 25th 5:19pm