I accompanied my ** year-old granddaughter to the facility at **** North Lancaster-Hutc...

GetHuman2472648's customer service issue with US Postal Service from March 2019

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The issue in GetHuman2472648's own words
I accompanied my ** year-old granddaughter to the facility at **** North Lancaster-Hutchins Road *Hutchins, TX ***** *in hopes of obtaining her passport. *We were told by the on-duty clerk that my granddaughter needed to be accompanied by one parent, whose name was on the birth certificate. *The clerk identified herself as Linda Norwood, and that she was the postmaster. *She stated that the 'parent presence' was documented in the instructions. *I checked the instructions and failed to find the reference. *I asked her to show me the reference on the instruction document. *She said 'that was not her job and that I would have to find it myself'. *While waiting for service a family walked right up to the service desk and received immediate attention. This was after we were told to wait in a queue!*The clerk was not professional at all.*Written reply requested.**Robert L Lane***** Gospel Drive*Dallas, TX *****
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I sent a package though the postal service and it is sitting in a facility since...Pkg has been in postal facility for a month without delivery*CY*********US
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US Postal Service

Customer service issue
Reported by GetHuman2472648
Mar 13th, 2019 - 5 mons ago
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Seen by 6 customers so far
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GetHuman2472648 started working on this issue
Mar 13th 5:11pm