Hello, I ordered an item from TeamStores and was supposed to be shipped to my address...

GetHuman2214764's customer service issue with US Postal Service from February 2019

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The issue in GetHuman2214764's own words
Hello, I ordered an item from TeamStores and was supposed to be shipped to my address ** Saint Germain. St. Apt *, Boston, MA ***** on February **. The tracking number I received is USPS Tracking: **********************. I was carefully tracking my package, and it said it was delivered on Thursday, Feb. ** at **:**pm, however I never received the package. I checked and around my mailbox several times. The package was a white poly bag with a machine printed label according to the company I ordered from. The company also said it is small enough to fit inside the mailbox. Could you please confirm if the package was left on top of the mailbox instead of inside the mailbox? If it was left on top of the mailbox, there is chance that someone else would have taken it since it wasn't securely in my mailbox. If this is the case, I would like to file a claim for my missing package. Could you please look into this issue so I can find my missing package?
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US Postal Service

Customer service issue
Reported by GetHuman2214764
Feb 15th, 2019 - 8 mons ago
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GetHuman2214764 started working on this issue
Feb 15th 4:40pm