Item mailed to one our customers was delivered however customer claims it wasn't him wh...

GetHuman1572570's customer service issue with US Postal Service from November 2018

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The issue in GetHuman1572570's own words
Item mailed to one our customers was delivered however customer claims it wasn't him who signed for it and no one at the his address signed for it either. I filed a claim with USPS regarding the matter but it was denied because the item was signed for. I would like to know how I should proceed...does my customer need to make a police report? Does he need to get in touch with someone at USPS to file an investigation on his end? Thank you!
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US Postal Service

Customer service issue
Reported by GetHuman1572570
Nov 16th, 2018 - 3 mons ago
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Seen by 2 customers so far
Similar issue to 13989 others
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Timeline
GetHuman1572570 started working on this issue
Nov 16th, 2018 5:37pm