Hi, my name is Lu, and I want to report Chicago ISC. My package was arrived st Chicago...

GetHuman1514258's customer service issue with US Postal Service from November 2018

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The issue in GetHuman1514258's own words
Hi, my name is Lu, and I want to report Chicago ISC. My package was arrived st Chicago ISC on October **, and it said that would be delivered on November *. But today is November *, my package is still in ISC. I called usps and I stopped by, get no information. All of employees told me my package was hold by Customs, but I did not receive any notice from CBP. Also CBP said: “If your package is long overdue or you think it may be lost in the mail, you should contact your local post office and request that a parcel tracer action be initiated to locate it. U.S. Customs and Border Protection, (CBP) is unable to track packages into or out of our facilities unless you have received a notice of detention issued by CBP, otherwise we will not be able to locate your package even if it is being held by CBP.**Please note, the International Sorting Center (ISC) is a U.S. Postal Service Processing Facility and not a CBP one. If the post office has a tracking number that indicates the package went into CBP, but no record of it exiting the facility, you might ask USPS's customer service representatives to work directly with the CBP facility to see if it is still there - although the absence of a record is not proof that the package is still in the CBP area.**CBP enforces a wide range of laws, including health, safety, and intellectual property rights, so other U.S. agencies also may need to inspect packages. This is particularly common for goods subject to Food and Drug Administration regulations, such as medicine, medical devices, and food items.**If CBP has detained your package for some reason (for example, lack of a proper invoice, bill of sale, or other documentation, a possible trademark violation, or if the package requires a formal entry) the CBP International Mail Branch holding it will notify you of the reason for detention (in writing) and how you can get it released.**When you have fulfilled the requirements necessary to effect release, CBP will clear the package, note how much duty is owed, and return it to the U.S. Postal Service (USPS) for delivery. Usually, you will receive notification in a matter of days, but it can take as long as **-** days.**Questions about the USPS Customs Declaration Forms **** and ****A should be directed to the United States Postal Service ****-ASK-USPS*****-***-****. For copies of the forms visit Customs Forms .**If you wish to receive automatic updates to this Q&A, select "Subscribe to Updates" on the left side of this screen.**So I am pretty sure that my package is not hold by customs, and I really have no idea like how to deal with ISC, hope you are the one who can help**Thanks so much

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US Postal Service

Customer service issue
Reported by GetHuman1514258
Nov 7th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 13275 others
0 customers following this


GetHuman1514258 started working on this issue
Nov 7th, 2018 2:28am

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